TSIA World: ENVISION • Live at the Aria in Las Vegas • Oct 17-19, 2022

Virtual experience • Nov 7-9, 2022

Where business transformation is brought to life.

The technology industry’s premier event for data-driven insights to grow your business profitably.

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"I work for one of the largest tech companies in the world, but I always learn something new from my peers when I attend a TSIA conference. It’s where some of the best and brightest of the industry come together to really learn from each other."

Mike Flannagan, VP, Customer Experience & Success

The cutting edge of
technology leadership
Industry experts take you to the future of tech business
100+ sessions delivering industry-validated data and insights
Network and connect with thousands of tech leaders and professionals

FEATURED KEYNOTES: Envision Profitable Growth

Envision Profitable Growth

Industry-defining keynotes on new near-future profitability strategies as the industry’s pre-eminent thought leaders deliver actionable insights that will alter the trajectory of your business. Experience transformative vision in these can’t miss sessions.

JB Wood speaking in a keynote

The Re-Engineering of Sales Generation

J.B. Wood, President & CEO, TSIA

A visionary presentation of impactful new thinking on the economics and strategy for approaching revenue growth through sales transformation. Discover what the end state might look like…

Mark Souza speaking in a keynote

Scaling Customer Success with Data and Insights

Mark Souza, Corporate VP, Customer Success, Microsoft

Discover how Microsoft aligns people and process with data and insights to empower a global Customer Success function that is 100% aligned with customer priorities and 
has the scale to proactively offer customers solutions to grow their business 
more efficiently.

Ansa Sekharan speaking in a keynote

Reborn Into the Cloud

Ansa Sekharan, Chief Customer Officer, Informatica

Hear the firsthand experiences of Informatica’s journey from private enterprise back to public and from on-premise software to cloud consumption-based offers. A must-attend session for any company attempting to reengineer its business model.

Dan Gingiss speaking in a keynote

How a Remarkable CX Can Be Your Best Sales & Marketing Strategy

Dan Gingiss, Chief Experience Officer, The Experience Maker

Customer experience coach and former Fortune 500 exec Dan Gingiss will reveal how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Thomas Lah speaking in a keynote

Digital B2B: What Has to Be True?

Thomas Lah, Executive Director and Executive VP, TSIA

A vision of how B2B technology providers could interact with customers in a way that unlocks more business value for customers and more profitability for technology providers. But for this vision to become real, what has to be true?


Panel | TSIA Researcher Hot Takes

Thomas Lah speaking in a keynote

Thomas Lah,
Executive Director and Executive VP, TSIA

Anne McClelland speaking in a keynote

Anne McClelland,
VP XaaS Channel
Optimization Research, TSIA

Steve Frost speaking in a keynote

Steve Frost,
VP & Managing Director of
Revenue Research and Advisory, TSIA

Laura Fay speaking in a keynote

Laura Fay,
VP & Managing Director of
Offers Research and Advisory, TSIA

George Humphrey speaking in a keynote

George Humphrey,
VP & Managing Director of
Service and Delivery
Research and Advisory, TSIA

Get hard-hitting insights from TSIA executive researchers on challenging topics facing technology leaders. Attend this informative session to hear TSIA’s experts’ hot takes on current controversial issues defining today’s technology business models.


" Enabling our customers to succeed is what drives me and the passion for service is evident across the TSIA community. The TSIA conferences offer great insights into the industry while providing a valuable forum to build relationships. "

Doug Schmitt, President of Dell Technologies Services


Connection and Collaboration

Enjoy unrivaled networking opportunities.


Interact with presenters, fellow tech industry professionals, and solution providers in the hallways, at our social events, and after hours. You’ll make contacts and build your resources to help solve problems.


"When I go to TSIA World, I really enjoy being able to just talk one-on-one with another executive and hear what they're dealing with, or compare notes."

Doug Caviness, VP B2B Strategy & Partnerships


Product & Solution Discovery

Tour the Envision Expo and meet the TSIA partner ecosystem.

  • Tons of solutions
  • Meet with company representatives
  • Evaluate competitive products and services to find the best solutions for your company
Woman and man speaking data-driven breakout session

The One Expense You Can’t Afford to Cut

ENVISION helps technology leaders understand…


To reduce only the operating costs that don’t cut into the productivity or efficiency of profitable revenue generation.


To identify where revenue CAN be grown in this economy.

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TSIA: The Creators of LAER and a History of Envisioning the Future

Get a glimpse into the future of the technology industry from data and thought leaders with a history of accurate predictions.

A Timeline of Forward Thinking


From Consumption Economics and Complexity Avalanche

The Consumption Gap: The importance of driving actual adoption of technology capabilities.
Consumption-Based Pricing: The rise of consumption economics and customers only paying for what they use.


Changing Economic Engines

The fact that service revenues and margins would become more important to the financial health of tech companies than product revenues and margins.



Operating Model Migration: Tech companies would be forced to move from Level 1-2 business models to Level 3-4 business models.
Rise of Outcome Engineers: Customers will only want to pay if they achieve their business outcomes.
The Fish: The fact that traditional tech companies that want to pivot to recurring business models face a financial fish.
The Rise of Customer Analytics: The Data Handshake.


XaaS Playbook

Profitable XaaS: That, eventually, investors would start asking for fast-growing XaaS companies to improve their unit economics.
LAER: The need for customer engagement models that are optimized to drive expansion and renewal.

The Rise of Managed Services: That managed services would become a critical revenue stream for technology product companies.


Emerging Economic Engines of Technology Providers


Digital Hesitation

Customer Success Owning Commercials: Customer Success organizations should and will own commercial transactions like renewals and upsells.
Digital Customer Experiences for B2B companies: B2B companies need to invest in low friction digital experiences the same way B2C companies have done.
Outcome Aligned Pricing: Pricing technology solutions need to be based on the business outcomes customers want to achieve.

Technology Services World

A Must Attend for Professionals Driving Tech Business Success

Live at the Aria in Las Vegas • Oct 17-19, 2022

Virtual Experience • Nov 7-9, 2022

Register Now


Understand the key levers to achieve profitable growth over the next 2-3 years.

The TSIA Fall conference is called ENVISION. Here, we present vision, analysis, case studies, and thought leadership for the tech sector in the coming months. All our data, all our research and analytics resources from across our research practices are presented to frame the opportunities of the coming year. Our track record for advising clients regardless of economic conditions is unmatched. And we’re going to lay it all out for you.

Woman and man speaking data-driven breakout session

Who attends TSIA World: ENVISION

Two mean enjoying their time at TSIA World

Invite your team!

Maximize Your Tech Conference Experience and the Impact to Your Organization.
Invite your team!

Tech Executives

  • TEN Event: Tech Exec Networking event (VP and above)
  • Thought leadership and strategic direction for decision makers

Tech Leaders and Professionals
Focused On:

  • Service and Delivery Success
    Discover how technology service lines like customer success, education services, field services, professional services, managed services, and support services are unlocking new opportunities to retain and grow customers.
  • Revenue Growth
    Find out how to optimize revenues throughout the customer lifecycle with subscription-based (XaaS) business models, and cost-effectively win new customers with sales and channel partners.
  • Product and Offer Portfolio Success
    Learn how to accelerate your “as-a-service” technology business with compelling service offers, designing for adoption, monetization strategies, and essential cross-organizational handshakes.

"I work with technology for the healthcare industry, but it’s amazing how many solutions designed for other industries are relevant to my business. TSIA has created a conference that allows technology professionals from multiple industries to come together and share their best practices."

Gary Grecsek, Vice President of OneSource® Laboratory Services