When it comes to customer success trends and best practices, TSIA has its finger on the pulse. Our industry experts work directly with Customer Success
teams to help them benchmark their organizations so they can effectively optimize, scale, and grow.
What are recommendations related to establishing customer success capabilities and organizations?
What processes and tools do we use to monitor, track, and improve customer experience?
What are the key metrics that a customer success organization should monitor?
What models do companies use to determine the funding of their Customer Success organization?
How are Customer Success Organizations staffing their teams for optimum success?
How do I monitor customer usage and create effective usage scorecards?
How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?
What are the responsibilities of the Customer Success organization regarding adoption, expansion and retention?
How do you enable and extend your Customer Success programs for Channel Partners?
What technology is available to support Customer Success Management teams?
What compensation models make sense for Customer Success Managers and other functions within Customer Success?
How should we use Customer Success managers as a way to streamline sales costs with a focus on effective adoption, renewals, and expansion?
Whether your company is still trying to answer the question, “What is customer success?” or you’re part of a mature Customer Success organization, TSIA can help you, your team, and your partners drive profitable growth.
TSIA’s Customer Success research is backed by over one million data points, and covers topics like scaling customer success, monetizing customer success, key customer success metrics and KPIs, staffing a customer success organization, adoption and health monitoring, and more.
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Delivering Customer Success via Partners - Results for Participants
This document reviews key findings from the study from the 2017 TSIA Customer Success delivered via Partners Study.
How Low Can You Go? Insights from TSIA's Low Touch Customer Success Study
Review some of the high-level findings from TSIA’s “2018 Best Practices in Low Touch Customer Success” study to help scale your organization.
How to Increase CSM Productivity and Improve Customer Engagement
Examine technologies and process changes that CS teams can leverage to scale their organization.
Building Customer Success at Scale
Join us as we bring together experts from across the industry to provide best practice guidance for scaling your customer success function.
3 Tips to Lower Sales Costs Using Your Customer Success Org
Join us to get three tips to lower your total sales and marketing costs using your customer success organization.
Creating LAER Efficiency with Customer Success
Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.
Delivering Customer Success via Partners - Results for Non-Participants
The Mid-Market Matters: Why Companies Must Rethink Customer Segmentation
Learn why rethinking your customer segmentation strategy will equip you to grow closer to all of your customers and lead to higher ROI.
Working with Partners to Deliver Customer Success
Join us to learn findings from TSIA’s survey on delivering customer success via partners and find out which practices and metrics are critical.
The Key to Profitable Customer Experiences: The Right CSM
This webinar will reveal key insights on the critical components for a successful Customer Success strategy.
The State of Customer Success 2018
Join us to learn key trends that will influence customer success organizations this year.
The State of Customer Success: 2018
This report features what’s trending in customer success this year and serves as a guide on how to achieve success in 2018 and beyond.
TSIA has developed the Customer Success Power Index (CSPI), a measurement that puts a hard number on the economic impact, metrics, and practices of your Customer Success organization. When you benchmark your Customer Success organization with TSIA, you'll also get your CSPI score.
TSW offers extensive insight and actionable takeaways for those in the customer success community. You’ll find sessions focused on:
Phil Nanus is TSIA’s vice president of customer success research. He works closely with member companies to deliver research and advisory programs focused on helping them optimize their Customer Success organizations and effectively deliver customer outcomes.
Learn more about Phil.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Customer Engagement Leader
VP, Customer Success Management
Global Head, Customer Success
SVP, Adobe Customer Solutions
See the impact TSIA is making on the tech industry by helping Customer Success organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.