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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From understanding where to leverage digital capabilities to get greater efficiencies, to monetization strategies to generate additional revenue, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA customer success member!
When it comes to customer success trends and best practices, TSIA has its finger on the pulse. Our industry experts work directly with Customer Success
teams to help them benchmark their organizations so they can effectively optimize, scale, and grow.
How do we monitor usage and adoption in order to create actionable customer health scorecards?
What are the key metrics that a customer success organization should monitor?
How do we establish customer success capabilities within our organization?
What compensation models make sense for customer success managers and other functions within customer success?
How do I create for-fee customer success offers that customers need and are willing to pay for?
How do we determine which accounts require specific service resources, such as technical account managers and customer success managers and how are they individually used for joint efforts?
What models do companies use to determine the funding of their customer success organization?
How do you enable and extend your customer success programs for channel partners?
What processes and tools do we use to monitor, track, and improve customer experience?
What are the responsibilities of the customer success organization regarding adoption, expansion, and retention?
Whether your company is still trying to answer the question, “What is customer success?” or you’re part of a mature Customer Success organization, TSIA can help you, your team, and your partners drive profitable growth.
TSIA’s Customer Success research is backed by over one million data points, and covers topics like scaling customer success, monetizing customer success, key customer success metrics and KPIs, staffing a customer success organization, adoption and health monitoring, and more.
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Best Practices in Customer Onboarding
This paper lays out the three fundamentals of customer onboarding and explores differentiated practices that lead to accelerated results.
Best Practices for Customer Success Onboarding
Get insight into common practices and processes for customer onboarding based on findings from TSIA’s 2020 Customer Success Onboarding survey.
The Next Level of Scaling Customer Success
Join us for this virtual summit to get ideas on how to innovate and effectively scale your Customer Success organization to make it more efficient.
Slides | Everything Will Change: How COVID-19 Becomes the Accelerator for Custom
Get specific guidance and recommendations for customer success leaders during these challenging times.
Customer Success | Everything Will Change: How COVID-19 Becomes the Accelerator
2020 has brought more change to our societal and business norms than any of us have anticipated. Join Phil Nanus, TSIA VP of Research for Customer . . .
Everything Will Change How COVID19 Becomes the Accelerator for Customer Success
Join Phil as he provides guidance and recommendations to customer success leaders during these challenging times.
How Customer Success Can Make a Lasting Impact During the COVID-19 Crisis
Short-term guidance and long-term opportunities for CS organizations that can make a lasting impact on both their customers and their company.
The State of Customer Success 2020
Find out what’s trending in customer success, what investments you should be making, and critical capabilities impacting the metrics that matter.
The State of Customer Success: 2020
A look at the state of customer success organizations, including the top issues facing CS executives and guidance on the top business challenges.
Customer Success Funding Model
Funding Models for Customer Success Organizations
The Future of Customer Success: It's Dynamic!
Customer Success reached a tipping point in 2018. We see the existence of this organization and its set of capabilities in approximately 70% of . . .
Constructing the Next-Gen Support Agent: Why AI Is Required
Learn how to take your support agent teams to the next level with AI.
TSIA conferences offer extensive insight and actionable takeaways for those in the customer success community.
You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
SVP, Global Customer Success
Executive VP & Global Chief Customer Officer
VP of Global Customer Success
SVP and GM of Customer Success
See the impact TSIA is making on the tech industry by helping Customer Success organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.