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Education Services

Your Resource for Navigating this Economy

With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.

Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.

From implementing education-as-a-service offers to properly targeting the existing install base, and a whole lot more, we’ve got you covered.

There’s no better time than now to be a TSIA education services member!

Get Customer Training Best Practices and Advisory with TSIA

Are you struggling to define a successful customer training strategy that will lay the foundation for continued customer success? TSIA’s data-driven insights, peer-learning opportunities, and detailed analysis of top customer training trends allow our members to successfully increase product adoption and customer usage within their organizations. At TSIA, we have a dedicated research practice and a team of industry experts to help technology companies build and grow their customer training programs, called "Education Services." TSIA’s Education Services membership can provide your organization with the most comprehensive benchmarking data in the industry, exclusive insights on current trends, and expert advice along the way. We help your organization train customers for long-term success.

Top Customer Training Challenges  

Here’s a look at the top business challenges we’re currently helping our
Education Services members across the globe solve: 

Driving Content Consumption
Subscription Model Definition
Education Services Metrics
Education Services Strategy
Education Services Business Model

 
 
Expand to see more business challenges we can help you solve+
 

TSIA Can Help

Whether your company is still trying to answer the question, “How should we develop an education services program?” or you’re part of a mature customer training organization, TSIA can help you and your team drive profitable growth and increase product adoption.

Experience Our Customer Training Research

Get solutions to your customer training challenges around pricing, renewal, social strategy, and more.

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Research Report

Service Revenue Generation Key Metrics

This TSIA DataView provides a list of key metrics and the details on current industry performance on them.

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Research Report

Managed Services Key Metrics

This TSIA DataView provides a list of key metrics and the details on current industry performance on them.

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Research Report

Support Services Key Metrics

This TSIA DataView provides a list of key metrics and the details on current industry performance on them.

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Research Report

Customer Success Key Metrics

This TSIA DataView provides a list of key metrics and the details on current industry performance on them.

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Research Report

Field Services Key Metrics

This TSIA DataView provides a list of key metrics and the details on current industry performance on them.

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Research Report

Education Services Key Metrics

This TSIA DataView provides a list of key education services metrics and details current industry performance on them.

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Research Report

Professional Services Key Metrics

This TSIA DataView provides a list of key professional services metrics and details current industry performance on them.

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Research Report

The Top 8 Managed Services Metrics to Measure

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

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Research Report

Eight Steps to Building a Credits and Points Service Offer Program

This publication documents best practices to bringing a Credits and Points Program to market.

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Data View

TSIA Industrial Equipment 40, Q2 2019

The TSIA IE 40 Index aggregates and analyzes the financial outcomes of 40 industrial manufacturers quarter to quarter. This Dataview looks at Q2 2019.

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Data View

Professional Services Compensation: 2019

This DataView summarizes the key compensation trends as identified by the 2019 Professional Services Compensation Study.

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Data View

The Product Management and Customer Success Handshake

report the findings from the Product Management - Customer Success Handshake

 
 
 
 

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:

  • Beyond the smile sheets: How is education services measuring value?
  • How is education services partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Maria Manning-Chapman speaking at TSW
 
 

Experience Our Community

Join our community of education services leaders.
 
 
 

Meet Our Education Services Research Executives

This expert research executive heads up our education services research practice.

Education Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

SAP

Jan Meyer
SVP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio

Salesforce

Amy Regan Morehouse
SVP, Trailhead GTM

Google Cloud

Rochana Golani
Director of Learning Services

HPE

Bill Horzempa
Educational Services Global Delivery Managers

 

TSIA Member Outcomes

Enhancing education services offers and achieving revenue growth.

See the impact TSIA is making on the technology and services industry by helping education services organizations improve their performance.