Education Services

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Get Customer Training Best Practices and Advisory with TSIA

Are you struggling to define a successful customer training strategy that will lay the foundation for continued customer success? TSIA’s data-driven
insights, peer-learning opportunities, and detailed analysis of top customer training trends allow our members to successfully increase product adoption
and customer usage within their organizations. At TSIA, we have a dedicated research practice and a team of industry experts to help technology companies build
and grow their customer training programs, called "Education Services." TSIA’s Education Services membership can provide your organization with the most
comprehensive benchmarking data in the industry, exclusive insights on current trends, and expert advice along the way. We help your organization train
customers for long-term success.

Top Customer Training Challenges

Here’s a look at the top business challenges we’re currently helping our Education Services members across the globe solve:

Developing an education services business model

Defining education services metrics

Identifying the subscription model definition for customer training

Developing education services pricing practices and policies

Expand to see more business challenges we can help you solve+

Education Services Business Model

What does the margin, investment, and profit profile look like for a revenue-generating education services business?

Education Services Metrics

What metrics are companies using to evaluate the health and effectiveness of the ES business?

Subscription Model Definition

What components of a subscription model will be used to define the offer; individual vs. enterprise, all access vs. limited access, all modalities vs. some modalities, etc.?

ES Pricing Practices & Policies

What are the approaches used in establishing base price for classroom, virtual and onsite training, and e-learning? What are key considerations when evaluating pricing mechanisms such as subscription plans, training credit programs, etc.

Free vs. Fee-Based Education Offerings

What is the impact to the business model in free vs fee-based education offerings and what is the free to fee continuum (meaning what type of ES offers may be provided at no charge, like YouTube videos vs. those for which a fee is customarily charged, like onsite training)?

Trends in Content Development

What are the best practices in content development, given the many trends, such as cloud and mobile technologies, that are influencing its future?

Content Development Strategy

Do we have a strategy that considers all modalities of learning, evaluates the best way to deploy content in the context of the modality and employs tools to develop content effectively and efficiently?

Education Services Strategy

Have we incorporated content, delivery, sales, the ES business charter and any other critical variables in the formation of a comprehensive education services strategy?

Evolving ES Delivery Models

What are current trends in ES delivery models?

Offer Development Practices

What are the key practices for building ES offers that span a range from new courseware development to adoption and outcome offers?

Establishing, Building, and Deploying a Certification Program

What are the considerations for establishing, building and deploying a certification program for customers, partners and/or internal employees?

Leveraging Social Platforms

How can Education Services leverage social platforms to build collaboration and interaction between learner and between learners and education staff?

Realized Price and Average Discount for ES Offerings

What is the average realized price and discount percentage for classroom, virtual and onsite training, certification and custom content development, for customers and partners?

Experience Our Customer Training Research

Get solutions to your customer training challenges around pricing, renewal, social strategy, and more.

Education Subscription Offers: Knock-Knock Who's There?

Uncover the important factors that make education subscription offers both effective and profitable.

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Research Report

Education Services Sales

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.

Education Services Sales: All Work, No Play

Join us for this 30-minute webinar to discuss how TSIA can help you develop a successful sales strategy.

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Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.

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Research Report

The Usage of Video in Online Learning: Survey Findings

Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.

Transforming Services with Video: Are You Keeping Up?

TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?

Research Report

The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv

Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.

Presentation

Keeping Your Head Above Water: Content Maintenance in a XaaS World

As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .

The State of Customer Training 2018

This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.

Research Report

The State of Education Services: 2018

This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.

Research Report

Training Practices Quick Poll: Summary of Findings

Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.

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Research Report

Education Services Revenue Preservation and Growth: What's Your Game Plan?

This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.

Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:

Beyond the smile sheets: How is education services measuring value?
How is education services partnering with other service lines to enhance or improve the customer experience?
Which technology education services is using in the provision of its learning and content development?

Learn More

Experience Our Community

Join our community of education services leaders.

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Meet Our Education Services Research Expert

Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer training organizations and effectively drive product usage and customer adoption.

Learn more about Maria.