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With the current economic conditions, companies are talking about cutting costs... but cutting in the wrong places could have long term negative impacts.
Where do you cut back to reduce costs without compromising productivity or profits? And how do you find places where you can actually grow revenue? TSIA can help you with that.
From best practices for incident management and optimizing telemetry utilization, to leverage field resources for cross-selling and new offers, and a whole lot more, we’ve got you covered.
There’s no better time than now to be a TSIA field services member!
If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.
With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.
How are companies finding new ways to generate/drive revenue through a variety of field service offerings?
What are best practices in selecting and managing a 3rd party provider for on-site repair, depot repair, and spare parts services?
What are the latest field service KPIs and service data metrics that companies should be tracking to effectively run their field service and depot repair operations?
What frameworks can we use to better align our service strategy with the overall company strategy?
How do companies measure field service engineer utilization and what is the current performance level?
What are the processes, technologies, and metrics used to improve customer satisfaction ratings of field service engagements?
How do we increase service delivery efficiency by using the Internet of Things (IoT)?
How can field service engineers drive adoption and consumption while on customer location?
What are the pacesetter practices to reduce the cost per on-site incident?
What are best practices for managing a knowledge base?
How are companies retaining talent and knowledge with an ever-changing workforce?
How can field service organizations maximize productivity through the expanded use of mobility tools?
What are companies doing to reduce spare parts and logistics expenses while ensuring that key SLA's are achieved?
What are the best practices for implementing return merchandise authorization and advanced exchange processes, policies, and practices?
What are the emerging industry trends with outcome engineering?
Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.
TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.
Unlocking Revenue Growth with Customer Loyalty in Field Services
Get insight and benchmark data on how to implement a comprehensive customer satisfaction and loyalty process to ensure recurring revenue growth.
Enabling the Journey from Reactive to Predictive to Proactive Support
Learn best practices from industry experts on how to move from reactive to predictive to proactive support and improve customer business outcomes.
Emerging Trends in Managing the Customer Lifecycle in Industrial Equipment
Join us as we explore the state of services in industrial equipment and discuss how the pandemic is accelerating digital transformation for OEMs.
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Field Services Workforce Compensation Study 2019 Report (Abridged)
Results of the TSIA 2019 Field Services Workforce Compensation Study.
The Layers of Customer Loyalty
Join TSIA’s team of support services research executives as they share benchmark data to provide insights on the three layers of customer loyalty.
The State of Support Services: 2020
This report discusses key marketplace trends and critical capabilities that support services organizations must acquire to ensure success in 2020.
The Future of Field Services The Impact of COVID 19
Get insight into the future of OEM business models, the role of remote services, workforce management, and key capabilities to succeed post-pandemic.
Slides | Reactive and Predictive and Prescriptive Support Oh My!
Making the move from Reactive to Predictive to Proactive / Prescriptive Support for all support organizations.
Slides | Successfully Partnering with 3rd Parties in Field Services
Discover outsourcing models, performance metrics, operational best practices, and much more.
Reactive and Predictive and Prescriptive Support Oh My
Learn the benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support in support organizations.
Successfully Partnering with 3rd Parties in Field Services 1
We'll set the record straight on field service metrics, best practices, and more.
Impact of COVID-19 on OEM Field Service Organizations
This report looks at the impact of COVID-19 on OEM field service organizations.
TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, North America & Global Cloud HW Support
SVP, Global Services
Sr. VP of Dell Technologies Global Deployment and Partner Services
VP, Global Services Logistics and Workforce Multiplier
See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.