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Field Services


Get Field Services Benchmarking, Industry Research, and Advisory with TSIA

If your company has equipment on customer premise that you service, TSIA’s Field Services research practice is for you.
We work directly with organizations to help them optimize and evolve their field service business model.

TSIA Has Helped Members

Field Services Graph

Increase Services Revenue, Reduce Costs, and Mitigate Strategic Risks

With the most comprehensive field services benchmark in the industry, TSIA can identify performance gaps and, more importantly, provide recommendations to you and your team on how to close those gaps with proven industry best practices.


Top Field Services Challenges

Here’s a look at the top business challenges we’re currently helping our Field Services members across the globe solve:

Creating differentiated field service and support offers that increase customer value
Optimize customer processes with IoT
Reducing on-site incident labor costs
Reducing spare parts and logistics costs
Expand to see more business challenges we can help you solve+

TSIA Can Help

Digital technologies are disrupting traditional business models, and TSIA can help you increase your services revenue stream, reduce costs, and mitigate strategic risks, while you manage the transformation.

Experience Our Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices,
and trends in field services.

TSIA’s Field Services research is backed by over one million data points, and covers topics like digital transformation and IoT, monetizing services, managing talent, increasing install base under contract, pursuing technology-as-a-service offers, and more.


The New Field Service Organization

Find out how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.

Research Report

TSIA HT 20, Q3 2018

The Healthcare Technology 20 tracks 20 of the largest global providers of tech solutions to the healthcare industry. This report is for Q3 2018.


Creating Field Service Offers that Increase Customer Value

Identify and develop differentiated field service offerings that drive profitable services revenue growth and deliver business value to customers.

Research Report

The State of Healthcare Technology: 2018-2019

Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.


The State of Healthcare Technology 2018-2019

Get the latest research, data, and trends on how healthcare technology organizations are evolving to adjust to a changing economy.


Winning the Field Services Talent War

Join us to learn key findings from TSIA’s Field Service Workforce and Compensation Study and find out how your organization can win the talent war.


The Digital Transformation of OEM's and Hardware Companies

VP-level and above attendees will participate in facilitated peer discussions on key business challenges. The sessions will be led by TSIA research . . .

Research Report

The Impact of Smart, Connected Products on Business Models

Smart, connected products are disrupting industrial equipment company business models. Download this resource to learn more.


The State of Field Services 2018

See which key field service trends and core capabilities your organization needs to embrace to succeed in 2018.

Research Report

Spare Parts and Logistics 2017 Multi-Member Study Report

The results of TSIA’s annual multi-member survey focused on the hottest topics and concerns around spare parts and logistics.

Research Report

The State of Field Services: 2018

This report features what’s trending in field services this year and serves as a guide on how to achieve success in 2018 and beyond.

Research Report

The Benefits of Leveraging Your Field Service Workforce to Drive Adoption

Download this quick tool and start leveraging your field services workforce to help customers improve process efficiency and more.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:

  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
Vele Galovski speaking at TSW

Experience Our Community

Join our community of field service leaders.

Meet Our Field Services Research Expert

Vele Galovski is the vice president of support and field services research for TSIA. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.

Learn more about Vele.


Field Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Cisco Systems

Dillard Myers
VP, Global Service Supply Chain


Mary Cay Kosten
SVP, Customer Service

Tokyo Electron America

Kevin Chasey
SVP, Field Service & Support


Martin Gilday
SVP, Global Service


TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.