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Managed Services

Get Managed Services Research and Advisory with TSIA

There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice. 

Top Managed Services Challenges

Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:

Managed services relation to XaaS
Creating an executable and measurable managed services strategy
Managed services go-to-market strategies
Key performance indicators (KPIs) for managed services


Expand to see more business challenges we can help you solve+

TSIA Can Help

TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.

Experience Our Managed Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.

TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.


7 Emerging Delivery Capabilities You Must Invest In Right Now

Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.

Research Report

The State of Managed Services: 2021

Annual report documenting major trends and disruptions in managed services and highlighting the research plan for 2021.


Managed Services Best Practices for the Pandemic and Beyond

Learn how managed services organizations are successfully adapting and succeeding during this pandemic and beyond.

Research Report

TSIA Managed Services Benchmarking

This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.

Research Report

The Top 8 Managed Services Metrics to Measure - Abridged Version

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

Research Report

The Top 8 Managed Services Metrics to Measure

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.


Managed Services Retooling Making the Most of Your COVID 19 Pitstop

Join us to learn six capabilities for retooling your Managed Services organization.

Research Report

The Rise of AIOps

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.

Research Report

Slides | The Impact of COVID19 on Managed Services

Get data from TSIA's Rapid Research Response Initiative which reveals the impact of COVID-19 on Managed Services Organizations.


Managed Services | The Impact of COVID-19 on Managed Services

The value proposition of Managed Services has been built on the back of transferring risk and complexity to trusted third party providers. In these . . .


The Impact of COVID19 on Managed Services 1

Learn the core capabilities Managed Services providers rely on to survive and thrive during this crisis.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:

  • Evolving your economic engine from product to managed services
  • Keys to successfully growing managed services: What has worked for you?
  • Next-generation automation in the delivery of managed services
George Humphrey speaking at TSW

Experience Our Community

Join our community of managed services leaders.

Meet Our Managed Services Research Expert

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Learn more about George.


Managed Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Marty Grosh
VP, Service Solutions

Digital Hands

Charlotte Baker

NTT, Ltd.

Dilip Kumar
EVP, Services Transformation

Cisco Systems

Shaina Tamburr
Senior Director, Excellence and Standardization


TSIA Member Outcomes

Achieving more effective service delivery at a lower cost.

See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.