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Managed Services
Structure your organization, develop your go to market strategy, and grow your Managed Services business.
Get Managed Services Research and Advisory with TSIA
There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice.
Top Managed Services Challenges
Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:
Managed services relation to XaaS
Creating an executable and measurable managed services strategy
Managed services go-to-market strategies
Key performance indicators (KPIs) for managed services
Expand to see more business challenges we can help you solve+
Managed Services Relation to XaaS
How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc.)?
Creating an Executable and Measurable Managed Services Strategy
How do I create an executable and measurable managed services strategy that also aligns with our product strategy?
Managed Services Go-to-Market Strategies
What are the various go-to-market options for a Managed Services business?
Key Performance Indicators (KPIs): Managed Services
What are the key metrics that Managed Services organizations should monitor?
Defining a Managed Services Organization Structure
What is the optimal organization structure for a Managed Services business?
Defining Market Focused Managed Services Offers
What are the most market relevant managed services offers for technology solutions?
Creating Standard, Repeatable Offers for Managed Services
What is the process required to build standard managed services offerings?
Managed Services Optimal Delivery Structure
What is the optimal delivery structure for managed services?
Managed Services Sales Team Organizational Structure
Is it better to have a dedicated Managed Services Sales team or can it be a general Services Sales team?
Managed Services Tools and Platforms
What technologies are companies using to support their managed services offerings?
Managed Services Operational Processes
What are key operational processes required to successfully scale the business?
Best Practices for Managing Base Client Revenue, Contracts and CSAT
What are the best practices for managing base client revenue, contracts, and client satisfaction?
Effective Managed Services Sales Quote Processes
What are the best processes to enable successful managed services sales?
Managed Services Pricing Methodologies
What are the common practices used for pricing managed services offers?
Managed Services vs. Professional and Support Services
How do managed services relate to traditional service lines such as Professional Services and Support Services?
TSIA Can Help
TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.
Experience Our Managed Services Research
Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.
TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.
7 Emerging Delivery Capabilities You Must Invest In Right Now
Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.
Research Report
The State of Managed Services: 2021
Annual report documenting major trends and disruptions in managed services and highlighting the research plan for 2021.
Managed Services Best Practices for the Pandemic and Beyond
Learn how managed services organizations are successfully adapting and succeeding during this pandemic and beyond.
Research Report
TSIA Managed Services Benchmarking
This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.
Research Report
The Top 8 Managed Services Metrics to Measure - Abridged Version
An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.
Research Report
The Top 8 Managed Services Metrics to Measure
An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.
Data View
Investing in AIOps
Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.
Managed Services Retooling Making the Most of Your COVID 19 Pitstop
Join us to learn six capabilities for retooling your Managed Services organization.
Research Report
The Rise of AIOps
This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.
Research Report
Slides | The Impact of COVID19 on Managed Services
Get data from TSIA's Rapid Research Response Initiative which reveals the impact of COVID-19 on Managed Services Organizations.
Managed Services | The Impact of COVID-19 on Managed Services
The value proposition of Managed Services has been built on the back of transferring risk and complexity to trusted third party providers. In these . . .
The Impact of COVID19 on Managed Services 1
Learn the core capabilities Managed Services providers rely on to survive and thrive during this crisis.
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Attend a TSIA Conference
TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:
- Evolving your economic engine from product to managed services
- Keys to successfully growing managed services: What has worked for you?
- Next-generation automation in the delivery of managed services
Experience Our Community
Join our community of managed services leaders.
Meet Our Managed Services Research Expert
George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Learn more about George.
Managed Services Advisory Board
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Compugen
Marty Grosh
VP, Service Solutions
Digital Hands
Charlotte Baker
CEO
NTT, Ltd.
Dilip Kumar
EVP, Services Transformation
Cisco Systems
Shaina Tamburr
Senior Director, Excellence and Standardization
TSIA Member Outcomes
Achieving more effective service delivery at a lower cost.
See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.