Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice.
How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc.)?
How do I create an executable and measurable managed services strategy that also aligns with our product strategy?
What are the various go-to-market options for a Managed Services business?
What are the key metrics that Managed Services organizations should monitor?
What is the optimal organization structure for a Managed Services business?
What are the most market relevant managed services offers for technology solutions?
What is the process required to build standard managed services offerings?
What is the optimal delivery structure for managed services?
Is it better to have a dedicated Managed Services Sales team or can it be a general Services Sales team?
What technologies are companies using to support their managed services offerings?
What are key operational processes required to successfully scale the business?
What are the best practices for managing base client revenue, contracts, and client satisfaction?
What are the best processes to enable successful managed services sales?
What are the common practices used for pricing managed services offers?
How do managed services relate to traditional service lines such as Professional Services and Support Services?
TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.
TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.
Managed Services Best Practices for the Pandemic and Beyond
Learn how managed services organizations are successfully adapting and succeeding during this pandemic and beyond.
TSIA Managed Services Benchmarking
This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.
The Top 8 Managed Services Metrics to Measure - Abridged Version
An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
The Top 8 Managed Services Metrics to Measure
Investing in AIOps
Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.
Managed Services Retooling Making the Most of Your COVID 19 Pitstop
Join us to learn six capabilities for retooling your Managed Services organization.
The Rise of AIOps
This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.
Slides | The Impact of COVID19 on Managed Services
Get data from TSIA's Rapid Research Response Initiative which reveals the impact of COVID-19 on Managed Services Organizations.
Managed Services | The Impact of COVID-19 on Managed Services
The value proposition of Managed Services has been built on the back of transferring risk and complexity to trusted third party providers. In these . . .
The Impact of COVID19 on Managed Services 1
Learn the core capabilities Managed Services providers rely on to survive and thrive during this crisis.
The State of Managed Services: 2020
Annual report documenting major trends and disruptions in managed services for 2020, with a focus on the global pandemic.
Managed Services - The Beating Heart of Transformation
Let’s explore why Managed Services is flourishing and how to develop the core set of MS capabilities to service subscription-based relationships.
TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:
George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Learn more about George.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
VP, Service Solutions
EVP, Services Transformation
Senior Director, Excellence and Standardization
See the impact TSIA is making on the tech industry by helping Managed Services organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.