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Are you struggling to create service offers that fit your buyer’s needs and capture the value your organization needs to sustain them?
At TSIA, we have a research and advisory practice dedicated to helping you create compelling service offers and sell them effectively. We call this practice “Service Offer Management.” TSIA’s Service Offer Management membership provides focused, data-influenced research on the best practices for creating compelling offers, optimizing pricing strategies, transitioning to outcome based service offerings, and more.
Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and service offer management best practices can help you exceed your goals.
What are best practices for launching new service offerings?
How do I create for fee customer success offerings that customers need and are willing to pay for?
What are the capabilities I need to build in order to connect new service offers to customer business value?
What are best practices for defining and developing outcome based service offerings?
What are the common deliverables, hours of coverage, and pricing methodologies for support service offerings?
How do I create premium/platinum support offerings that customers need and are willing to pay for?
What are best practices for harmonizing the support portfolio after acquiring a new company?
How do I move from a free to a fee-based support services model?
We are attempting to rationalize our service offerings across all existing service lines.
Which value-added services are emerging across the technology industry, and which are commonly offered?
How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?
What are the service attributes of adoption services that are chargeable to the customer?
How do I benchmark my company's recurring service revenue performance versus the industry?
How fast are revenues shifting from on-premise business models to cloud computing?
What are the best practices for transitioning from a hardware maintenance model, to also monetizing software maintenance?
Learn more about how TSIA can help your organization launch new service offerings, and connect these offers to business value.
TSIA’s Subscription Sales research is backed by triple-validated industry data, and covers topics like subscription sales best practices,
as-a-service sales strategy, SaaS compensation models, and more.
The Building Blocks of Renewal Sales
Organization strategy for renewing recurring revenue.
Expand and Renew
This report looks at how to maintain and grow revenue without additional sales and marketing budgets.
Renewals Who Should Own Them
In this TSIA webinar, we will discuss how to revise your renewal coverage models.
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XaaS Value Propositions
This paper provides a detailed review of the value proposition attributes contributing to strong renewal results.
TSIA Service Revenue Generation Benchmarking
Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.
2020 Renewing Recurring Revenue via Channel Partners
A key renewal strategy and business capability is the ability for technology firms to renew recurring revenue via channel partners. Between 38% to . . .
Renewing Recurring Revenue via Channel Partners
This report explores practices technology companies should pursue to improve renewal rate performance and drive revenues.
Survival Guide for Renewing Recurring Revenue in the COVID-19 Economic Crisis
In this paper we discuss the implications of discounts on ARR and their impact on a company over a long period of time.
Recurring Revenue Waterfall
Renewal of recurring revenue can be tracked across the renewal lifecycle and factors that remove value or increase value can be measured and acted . . .
Optimizing Renewal of Recurring Revenue with Partners
This paper discusses practices and business capabilities employed by vendors to optimize the renewal of recurring revenue with channel partners. . . .
Outcome Selling and Renewal Value Management
This TSIA webinar will discuss Outcome Selling and Renewal Value Management and how this emerging capability will become an operational necessity.
Slides | Critical Inputs to a Successful Renewal Strategy
Get insight into connection points within your company that contribute to maximizing your revenue potential and minimizing churn.
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize your service offerings, in addition to discovering best practices for service offer convergence.
Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Senior VP, Customer Success Group Offer Management
VP, Global Services Product Management
VP, HPE Portfolio Services
VP, Product Management, Customer Experience
See the impact TSIA is making on the tech industry by helping service offer organizations improve their performance.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.