Service Offer Management

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Get Service Offer Management Best Practices and Advisory with TSIA

Are you struggling to create service offers that fit your buyer’s needs and capture the value your organization needs to sustain them?

At TSIA, we have a research and advisory practice dedicated to helping you create compelling service offers and sell them effectively. We call this practice “Service Offer Management.” TSIA’s Service Offer Management membership provides focused, data-influenced research on the best practices for creating compelling offers, optimizing pricing strategies, transitioning to outcome based service offerings, and more.

Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and service offer management best practices can help you exceed your goals.

Top Service Offer Management Challenges

Here are a few of the business challenges we help our Service Offer Management members across the globe solve:

Launching new service offerings

Monetizing customer success offerings

Connecting service offers to business value

Developing outcome-based service offerings

Expand to see more business challenges we can help you solve+

Launching New Service Offerings

What are best practices for launching new service offerings?

Monetizing Customer Success Offerings

How do I create for fee customer success offerings that customers need and are willing to pay for?

Connecting Service Offers to Business Value

What are the capabilities I need to build in order to connect new service offers to customer business value?

Developing Outcome-Based Service Offerings

What are best practices for defining and developing outcome based service offerings?

Support Offerings and Pricing Methodologies

What are the common deliverables, hours of coverage, and pricing methodologies for support service offerings?

Building Premium/Platinum Support Offerings

How do I create premium/platinum support offerings that customers need and are willing to pay for?

Harmonizing the Support Portfolio

What are best practices for harmonizing the support portfolio after acquiring a new company?

From Free to Fee based Service Model

How do I move from a free to a fee-based support services model?

Converging Service Portfolios

We are attempting to rationalize our service offerings across all existing service lines.

Emerging Value-Added Services

Which value-added services are emerging across the technology industry, and which are commonly offered?

Account Segmentation

How are service organizations determining where to apply specific service resources like TAMs and Customer Success Managers?

Fee-based Adoption Services

What are the service attributes of adoption services that are chargeable to the customer?

Benchmarking Service Revenue Growth

How do I benchmark my company's recurring service revenue performance versus the industry?

From On-premise to the Cloud

How fast are revenues shifting from on-premise business models to cloud computing?

Transitioning from HW to HW+SW Model

What are the best practices for transitioning from a hardware maintenance model, to also monetizing software maintenance?

TSIA Can Help

Learn more about how TSIA can help your organization launch new service offerings, and connect these offers to business value.

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in service offer management.

Climbing the Value Ladder: Boost your Service Monetization Power

Is your company leaving money on the table when it comes to charging for service activities? To help companies answer this question, TSIA has defined . . .

Designing Viable XaaS Offers

In this session, Hal Stanley, Sr. Director of Service Portfolio Research at TSIA, reviews what it takes to deliver compelling XaaS offers that are . . .

Creating Value with Compelling Service Offers

Discover how to create compelling service offers using TSIA’s Offer Value Stream framework.

Customer Growth and Renewal: Winning Plays for Successful Revenue Generation

Learn new trends in customer growth and renewal, and discover how to implement best practices for your CS and renewal organizations.

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Research Report

A Guide to Forecasting Recurring Revenue

In this document we will discuss common definitions, concepts, and models for renewal forecasting.

White Papers

The State of Customer Growth and Renewal: 2021

Key trends and upcoming research in the area of customer growth and renewal for 2021.

Research Report

The State of Service Offer Management: 2021

Key trends impacting service offer management business leaders for 2021.

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Data View

Digitizing Renewals Survey

Technology companies are increasingly interested in deploying automation in their renewals workflow, yet common practices are not well established. . . .

White Papers

5 Plays to Maximize Renewal Revenue and Minimize Risk

This publication provides an overview of five plays to maximize renewal revenue.

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White Papers

How to Build a Customer Growth Organization

A customer growth (expand selling and renewals) organization is a specialized, sales or selling-capable customer success organization with a very . . .

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Data View

Auto-Renew Quick Poll

Auto-Renewal, Frictionless Renewal

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Data View

Service Revenue Generation Market Performance Snapshot - H1 2021

This report highlights key market changes in service revenue generation utilizing trended data from the TSIA SRG Benchmark.

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize your service offerings, in addition to discovering best practices for service offer convergence.

Additionally, you will learn more about: