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Technology Research


Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +
 

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.

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Capital on Tap LIVE TEST - 3/4 @1pm

Join us to ensure your journey to the cloud is adaptable, simple and successful.

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Cloud 40 LIVE TEST – 3/4 @2pm

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Why Managed Services is Critical to Your Company’s Future - LIVE TEST

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Where the Rubber Hits the Road: Helping Consultants become Technology Champions-

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Triple Win: How Culture Can Benefit Success Teams, Customers, and the Bottom Lin

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Unlocking Digital Transformation Opportunities in Industrial Equipment - LIVE TE

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Trends in Customer Success Compensation - LIVE TEST

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T & S 50 LIVE TEST

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2/12 11am Top 5 Practices: Proactive Customer Service for Digital Services - OND

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2/12 1pm Transform Business Performance with Effective Resource Planning - ONDEM

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2/12 12pm Top 6 Professional Services Business Challenges Addressed - ONDEMAND T

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2/12 9am The State of XaaS Product Management 2019 - ONDEMAND TEST

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Attend a TSIA Conference

TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:

  • Self-service chat bots: Implementation, maintenance,
    and ROI to expect
  • Best practices for interacting with customers via digital channels
  • How virtual, augmented, and merged reality can
    streamline service delivery
  • Proactive knowledge management: identifying content gaps and automating knowledge maintenance
John Ragsdale speaking at TSW
 
 

Meet the Research Expert

John Ragsdale, Distinguished VP, Technology Research

John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.

Learn more about John.

 

TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project