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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
Reinvent Support Communities: How to Expand Ticket Deflection to Revenue Growth
Learn how to make your community a crucial piece of your company’s retention strategy.
Accelerating and Scaling Your Professional Services Delivery for 2021
Learn how to scale your Professional Services business for the road ahead through capacity planning, partner involvement, and outcome management.
How Qualtrics XM Community Empowers Customers through Digital Self Service
Join us for a comprehensive case study on how Qualtrics created a world-class online support community unlike others you’ve seen before.
Customer Engagement for a New Digital First World
Learn how to improve your customer experience, agent satisfaction and revenue in the new normal.
Services Convergence Expanding Use Cases for PSA
An overview of professional services automation and how your team can leverage these capabilities to better predict and manage project revenues.
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TSIA Enterprise Knowledge Management Maturity Model
This report guides companies in evaluating the strength of their knowledge management programs and identifies steps to take KM to the next level.
Findability The Search for Enterprise Content
Join us for a panel discussion on knowledge management best practices with experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more.
ERP for Services Based Firms Selection Implementation and Success
How selecting the wrong ERP costs you more than just dollars.
Teaching Customer Facing Skills to CSMs SITA Customer Success Case Study
Join us and learn a new approach to accelerate and transform your evolving Customer Success organization effectively and efficiently.
Delivering an Exceptional Customer Experience in an Omni Channel Environment
Learn best practices for creating an omni-channel support strategy enabling a tailored, continuous, and unified customer experience.
Automation and Operational Excellence Delivering Predictable Customer Service
Learn how automation is the tool to help increase both employee cross team communication and satisfaction, leading to an improved customer experience.
5 Steps to Improve Your Digital Engagement During COVID19 and Beyond
Learn how to not only improve your business' current digital engagement, but also how to create a strategy that will lead you toward future success.
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.