About TSIA
Senior Leadership
Research Team
Advisory Board
Partner with TSIA
TSIA Giving Program
Customer Success
Education Services
Expand Selling
Field Services
Managed Services
Professional Services
Service Revenue Generation
Subscription Sales
Support Services
XaaS Channel Optimization
XaaS Product Management
Membership
Pricing
Advisory Services
Become a Member
Outcome Chains
Resource Library
Webinars
TSIA Blog
XaaS Speaking Engagements
TSIA Books
Digital Transformation
Why TSIA
Our Data
Our Community
Outcomes
CONFERENCE
BLOG
If you believe you are seeing this message in error, please let us know.
We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
Capital on Tap LIVE TEST - 3/4 @1pm
Join us to ensure your journey to the cloud is adaptable, simple and successful.
Cloud 40 LIVE TEST – 3/4 @2pm
Why Managed Services is Critical to Your Company’s Future - LIVE TEST
Where the Rubber Hits the Road: Helping Consultants become Technology Champions-
Triple Win: How Culture Can Benefit Success Teams, Customers, and the Bottom Lin
Unlocking Digital Transformation Opportunities in Industrial Equipment - LIVE TE
Trends in Customer Success Compensation - LIVE TEST
T & S 50 LIVE TEST
2/12 11am Top 5 Practices: Proactive Customer Service for Digital Services - OND
2/12 1pm Transform Business Performance with Effective Resource Planning - ONDEM
2/12 12pm Top 6 Professional Services Business Challenges Addressed - ONDEMAND T
2/12 9am The State of XaaS Product Management 2019 - ONDEMAND TEST
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.