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Technology Research

Get Technology Research and Advisory with TSIA

We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.

Top Technology Challenges

Here’s a look at the top technology business challenges we’re helping our members across the globe solve:​

Optimizing Knowledge Management
Multichannel Volumes and Tools
Automating Renewals
Leveraging Mobility to Improve Productivity
Improving Employee Performance
Expand to see more business challenges we can help you solve +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in technology research.


Three Marketing Strategies to Accelerate XaaS Success

How the top technology marketing leaders are building XaaS growth. We cover research, benchmarks, and three key priorities.


Instant Resolutions to Customer Issues: No More Hours of Document Search

Join us to learn about superior self-service, reduced support costs, increased CSAT and ESAT using deep learning, NLP, and computer vision.


Customers for Life: Drive Recurring Revenue for Your Customers and Your Company

TeamSupport joins TSIA in introducing a new customer success solution that enables B2B organizations to increase the lifetime value of a customer.


Investing in Product Adoption: Best Practices for Acting on Product Data

Learn how to leverage product adoption and consumption analytics across Product, Customer Success, and Post-Sales teams.


STAR Awards 2021

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence. . . .


Building the Ultimate Agent Desktop

Learn how a unified cognitive platform forms the core for an ultimate agent desktop to transform end-to-end employee and customer support experience.


The Simple Idea of Self Service as a Corporate Strategy

Many companies still view self-service as a channel. Join us as we evaluate it as a corporate strategy for your customers and agents.


Real World Case Study Unifying Support Service Experience with Customer Data

A hyper-growth story: How Fivetran uses AI to extract, analyze, and act on customer signals to improve the service experience delivery.


Quote More Sell More with Services CPQ

Discover how Services CPQ transforms quoting anything “as a service,” reducing proposals from days to hours or minutes.


How to Deliver the Most Relevant Self Service Experience Every Time

Learn the key elements for a relevant and successful self-service experience in 2021. We’ll share steps to get ready for your transformation.


How to Monetize Your IoT SaaS Service Offerings in 2021

Monetize consumption and content, establish a competitive advantage, and drive revenue growth.


Content Findability with Elastic Workplace Search: A Practical Guide

Discover everyday tips and advice on how utilizing unified search helps to maximize team productivity, reduce content silos, and boost ROI.


TSIA Member Outcomes

See the top 5 ways TSIA members are receiving value from TSIA's technology research

industry best practices
Understand industry best practices for leveraging the technology
vendor product evaluation
Identify additional vendors/products to evaluate
vendor product list
Narrow my list of possible vendors/products
time to value
Speed “time to value” for the technology project
key selection criteria
Identify key selection criteria for the project